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5 things that will keep business leaders awake in 2023

As we move into the new year, businesses are facing a number of challenges that threaten to disrupt operations and hinder growth. One of the most significant concerns is the ongoing disruption of global supply chains. The COVID-19 pandemic has caused widespread...

Flattening Organization Structures: The Good, The Bad, And The Ugly

The traditional hierarchical organization model is slowly but surely becoming a thing of the past. In its place is a new way of organizing businesses that is known as the flattened organization. This topics was raised by EGN Business Leader Network groups in...

What is empathy and why is it important in customer service?

As technology advances, customers are expecting more personalized service. They want to feel like they are the only customers that matters. In order to provide customers with the best possible service, businesses need to personalize their interactions and be more...

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Leadership in 2022, Not a Myth

Within the last six months, there has been a significant shift across different industries, specifically on the talent front. Individuals in leadership roles choose to leave their current industry by joining a brand new industry or taking up entrepreneurship. This...

Preparing for a Global Recession in 2022

A post-pandemic recovery for Singapore might be out of reach as Prime Minister Lee Sien Loong warns of a possible global recession looming near. These statements stem directly from the concerns about how the war between Russia and Ukraine might set Singapore back...